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Cencon Codes Securely On-Demand
OTC Anywhere provides fully-secured, highly available, on-demand dispatch of DormaKaba One Time Combination codes anytime, anywhere and at any point in your cash/valuables operation.
Empower your field organization to securely self-request the OTCs they need anytime, anywhere
Field Mode
Batch Mode
Pull Open Codes in bulk and pre-populate your existing route sheet templates automatically
API Mode
Add on-demand OTC code access to existing route and field service management applications
Host Mode
Offload your entire lock management function to a partner managing over 500,000 locks per day
How it Works
Why
Backup Channels
Set primary and backup channels for your teams to access codes no matter what situation they're in
Close Detection
Not only dispatch open codes but also know who left what lock open and dynamically reassign to close
Introduce in-field duress signaling with multi-tiered and multi-channel alerting across your operation
Duress Features
Classes of Service
Define custom classes of service for users/groups to control who, what, where and why locks can be accessed
Usage Restrictions
An extra layers of user restrictions based on time, lock permission, user location, lock proximity and more
Provide code access to your lock system from outside your corporate network to further maximize security
Isolated Access
Move your lock support operation to a fully secured, self-service model and restructure your cost model
Reduce Call Support
Reduce Wait Time
Eliminate all code retrieval delays and increase the stops per day your field organization can reliably deliver
Reduce Downtime
Move to an enterprise solution to increase the reliability/availability of mission-critical lock operations
over 500k Secured OTC Combo Pulls/Month
Why OTC Anywhere?
Front-Line ATM Maintenance
Drastically reduce manual dispatch support costs and expensive technician wait-times with on-demand ATM lock code access to keep your customers online and within your Service Level Agreements.
Servicing over 7,000 FLM/SLM technicians daily
Front-Line Maintenance technicians self-serve ATM lock codes
Learn more about how OTC Anywhere can further optimize your lock maintenance operation
With
Minimize live call support coverage to just the edge cases
Establish primary and secondary code access channels (e.g. IVR)
Introduce extra security layers to further isolate/mitigate risk
Automatically detect and reassign "not-closed" locks
Dynamically dispatch codes based on location proximity*
Use Case
*with
Front-Line Maintenance
Cash-in-Transit Operators
ATM CIT carriers request lock open access as needed (minimizing out of truck time)
Time is money in CIT, and with the help of OTC Anywhere CIT and VIT operators can eliminate the inefficiencies of carriers waiting for access to their ATMs in either an on-demand capacity or batch opening ahead of planned routes -- all to reduce the Mean Time to Replenish and thereby increase the effective number of stops per day per team.
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Servicing over 1,500 CIT teams daily
With
OTC Batch users receive pre-populated route sheets containing the open codes they need for the day (even using existing route templates)
Automatically detect locks left open after service completion*
Introduce in-field duress reporting and alerting to maximize safety
Dynamic lock access reassignment and full lock history tracking
Location & Workflow driven code dispatching to minimize theft*
Use Case
Learn more about how OTC Anywhere can further optimize your CIT/VIT operation
*with
Cash-in-Transit
Retail/Branch Cash Access Management
Extend task access/permissions to customers to directly participate
If you have to repeatedly coordinate with customers, whether to manage punch-lists of repairs on a new home delivery, or perform emergency services, you need a simple way to let them control the support you provide, all so you can do more with less and free your team from the endless emails, phone calls and follow-ups.
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Servicing over 1,000 retail/branch Access daily
With
Monetize new models of self-directed customer services
Customer pics/video to accurately assess and dispatch (skills, equip, etc)
Tie-in vendors/subcontractors on a task-by-task, task-category basis
Decrease overhead to customer ratios while improving responsiveness
Elevate your brand's customer experience to a new level
Use Case
Learn more about how OTC Anywhere can further optimize your retail or branch management operation
Cash Access Mgmt
Centralized Route Dispatch Support
Extend task access/permissions to customers to directly participate
If you have to repeatedly coordinate with customers, whether to manage punch-lists of repairs on a new home delivery, or perform emergency services, you need a simple way to let them control the support you provide, all so you can do more with less and free your team from the endless emails, phone calls and follow-ups.
With
Monetize new models of self-directed customer services
Customer pics/video to accurately assess and dispatch (skills, equip, etc)
Tie-in vendors/subcontractors on a task-by-task, task-category basis
Decrease overhead to customer ratios while improving responsiveness
Elevate your brand's customer experience to a new level
Use Case
Learn more about how OTC Anywhere can further optimize your centralized route support model
Cencon Lock Management Hosting
Extend task access/permissions to customers to directly participate
For larger operations, with regional and national ATM support footprints we provide a fully managed, professional enterprise hosting solution for your single or multiple architecture Cencon Lock Systems to ensure it's always available, fully redundant service to your support operations.
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Hosting over 5,000 locks daily
With
Monetize new models of self-directed customer services
Customer pics/video to accurately assess and dispatch (skills, equip, etc)
Tie-in vendors/subcontractors on a task-by-task, task-category basis
Decrease overhead to customer ratios while improving responsiveness
Elevate your brand's customer experience to a new level
Use Case
Learn more about how OTC Anywhere can further optimize your entire ATM lock management function
Lock Mgmt Hosting
Central Route Dispatch
Contact us Today for a Demo
We currently support some of the largest FLM, CIT and Bank operators in the United States and currently suppress hundreds of thousands of dollars in cost from these models monthly.
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Contact us today for a real conversation about how OTC Anywhere can reduce cost, increase security, reduce risk and increase the productivity of your ATM/Safe operations business.
Request a Demo
Typical Multi-Channel Deployment Architecture
For organizations with multiple geographic locations and who need a higher guaranteed system availability, OTC Anywhere deploys alongside you Cencon implementation and can provide full system redundancy.
Solution Architecture
Implementation Options
Enterprise Co-Location
For organizations with multiple geographic locations and who need a higher guaranteed system availability, OTC Anywhere deploys alongside your Cencon implementation and can provide full system redundancy.
Small Form Factor Appliance
Ideal for smaller local and regional ATM maintenance and cash operators, the Appliance version of OTC Anywhere provides an inexpensive solution to securely opening up Cencon to your field operations.
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