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ATM Open Codes Securely On-Demand
OTC Anywhere provides fully-secured, highly available, on-demand dispatch of Cencon/S&G/TDS One Time Combination codes anytime, anywhere and at any point in your cash/valuables operation.
Field Mode
Empower your field teams to securely self-request the Lock Open Codes they need anytime, anywhere
Web/Mobile/IVR/SMS
Batch Mode
Pull Open Codes in bulk and pre-populate your existing route sheet templates automatically
API Mode
Add on-demand OTC code access to existing route and field service management applications
Host Mode
Offload your entire lock management function to a partner managing over 500,000 opens per month
How Much Can You Save with OTC Anywhere?
OTC Anywhere is a fully automated Cencon Lock Automation solution that eliminates the costs of maintaining a call center, bulk processing lock transactions, or relying on dispatch support personnel to manually process ATM lock open and close requests.
Why
over 500k Secured OTC Combo Pulls/Month
Reduce Call Support
Move your lock support operation to a fully secured, self-service model and restructure your cost model
Reduce Wait Time
Eliminate all code retrieval delays and increase the stops per day your field organization can reliably deliver
Reduce Downtime
Move to an enterprise solution to increase the reliability/availability of mission-critical lock operations
Isolated Access
Provide code access to your lock system from outside your corporate network to further maximize security
Usage Restrictions
An extra layers of user restrictions based on time, lock permission, user location, lock proximity and more
Classes of Service
Define custom classes of service for users/groups to control who, what, where and why locks can be accessed
Duress Features
Introduce in-field duress signaling with multi-tiered and multi-channel alerting across your operation
Close Detection
Not only dispatch open codes but also know who left what lock open and dynamically reassign to close
Backup Channels
Set primary and backup channels for your teams to access codes no matter what situation they're in
Why OTC Anywhere?
Use Case
Front-Line ATM Maintenance
Drastically reduce manual dispatch support costs and expensive technician wait-times with on-demand ATM lock code access to keep your customers online and within your Service Level Agreements.
Servicing over 7,000 FLM/SLM technicians daily
With
Front-Line Maintenance technicians self-serve ATM lock codes
Minimize live call support coverage to just the edge cases
Establish primary and secondary code access channels (e.g. IVR)
Introduce extra security layers to further isolate/mitigate risk
Automatically detect and reassign "not-closed" locks
Dynamically dispatch codes based on location proximity*
*with
Learn more about how OTC Anywhere can further optimize your lock maintenance operation
Front-Line Maintenance
Use Case
Cash-in-Transit Operators
Time is money in CIT, and with the help of OTC Anywhere CIT and VIT operators can eliminate the inefficiencies of carriers waiting for access to their ATMs in either an on-demand capacity or batch opening ahead of planned routes -- all to reduce the Mean Time to Replenish and thereby increase the effective number of stops per day per team.
Servicing over 1,500 CIT teams daily
With
ATM CIT carriers request lock open access as needed (minimizing out of truck time)
OTC Batch users receive pre-populated route sheets containing the open codes they need for the day (even using existing route templates)
Automatically detect locks left open after service completion*
Introduce in-field duress reporting and alerting to maximize safety
Dynamic lock access reassignment and full lock history tracking
Location & Workflow driven code dispatching to minimize theft*
*with
Learn more about how OTC Anywhere can further optimize your CIT/VIT operation
Cash-in-Transit
Use Case
Retail/Branch Cash Access Mgmt
Whether operating cash-intensive retail environments utilizing smart safes or managing a network of bank branches, managers responsible for cash inventory need to precisely manage who, when, where and why employees need to access cash -- shared lock combination codes no longer cut it.
Servicing over 800 retail/BANk branches daily
With
Branch users can instantly open all locks at their permitted locations
Easily reassign user lock and key access controls
Define time access windows and other user restrictions
Automatically detect and alert on left open locks
Require live video confirmation/authorization on safe open requests*
Integrate iOT video and sensors for even more precise access controls*
*with
Learn more about how OTC Anywhere can further optimize your retail or branch management operation
Cash Access Mgmt
Use Case
Centralized Route Dispatch Support
Even with users being able to securely self-serve lock codes, your ATM/Safe centric business still requires periodic manual lock support and supervisor lock/route reconciliation. OTC Anywhere extends beyond basic lock management functions to extend core functionality to more effectively centralize route dispatch support functions that require right now access to critical lock, key and user information -- All to trim cost and increase efficiency.
With
Operationally join multiple Cencon instances into a single architecture
Centralize regional support resources tied to regional Cencon instances
Maintain detailed transactional logs on all lock support cases
Allow permitted supervisors to open locks on behalf of users
Extend code access/distribution to third party carriers and vendors*
Reduce time per incident and total incident volumes
*with
Learn more about how OTC Anywhere can further optimize your centralized route support model
Use Case
Cencon Lock Management Hosting
For larger operations, with regional and national ATM support footprints we provide a fully managed, professional enterprise hosting solution for your single or multiple architecture Cencon Lock Systems to ensure it's always available, fully redundant service to your support operations
With
End-to-end enterprise system redundancy, failover and availability
Cecon replication across multiple secured data centers (or premise locations)
Specialized support resources for lock installs, key reassigns, etc
Direct accessibility to deep Cencon management experience
Dedicated task management for any/all lock management coordination*
Cost effective alternative to coordinating with internal IT
*with
Learn more about how OTC Anywhere can further optimize your entire ATM lock management function
Lock Mgmt Hosting
Central Route Dispatch
Typical Multi-Channel Deployment Architecture
For organizations with multiple geographic locations and who need a higher guaranteed system availability, OTC Anywhere deploys alongside you Cencon implementation and can provide full system redundancy.
Solution Architecture
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Ask a Question/Request a Demo
We currently support some of the largest FLM, CIT and Bank operators in the United States and currently suppress hundreds of thousands of dollars in cost from these models monthly.
Contact us today for a real conversation about how OTC Anywhere can reduce cost, increase security, reduce risk and increase the productivity of your ATM/Safe operations business.
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